RETURN AND EXCHANGE POLICY
If for some reason you are unhappy with your purchase from Bear Basics.com the return/ exchange policy is as follows.
The Return and Exchange Policy described below applies only to online purchases made through our website.
1. The Return and Exchange Policy described below applies only to online purchasesmade through bearbasics.com
2. FINAL SALES: All sales items marked as
3. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
Returns are accepted within 30 days from the shipped date.
For Refund of Online Purchases:
1. Your package will include an order invoice, this Invoice will need to be sent in with your returned item. Please indicate reason for the return on your invoice.
2. Pack and seal your return merchandise securely and include the original invoice and Customs Documents (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
3. Mail the package to: Bear Basics
Attn.: Online Returns
4.Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
5. If the item is an exchange for something different in color or size, shipping back to you must be pre-paid. Please include pre-paid package inside the return.
Exchanges for Online Purchases At Our Stores :
1. Your original invoice must be presented at the time of return or exchange.
2. We are currently unable to process refunds at the stores for any online purchases. For refunds of online-purchased merchandise, you must send by mail to the address provided above.
3. We can however Exchange items at the store. To exchange an item at the store, item can not have been worn, tags must be on the item, and original invoice will need to be present. Remember you have 30 days from the ship date to exchange at the store.
At this time we are not able to process international orders. We also are unable to ship to Guam, Hawaii, Virgin Islands, Palau, and the Armed forces Europe or Pacific.